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Leverage automation to collect more positive
5-star reviews for your business on Google.
Leverage automation to collect more positive 5-star reviews for your business on Google.
Make choosing your business a no-brainer for local customers.
Online reviews significantly influence consumer decision making.
Consumers are more likely to choose your business when looking
for the kind of services that you provide when you
have positive reviews for them to read.
Online reviews significantly influence consumer decision making.
Consumers are more likely to choose your business when looking for the kind of services that you provide when you have positive reviews for them to read.
Online reviews are the word-of-mouth
referrals of the digital world.
In fact even when someone does recommend you by word-of-mouth, the first thing someone does is look you up online.
Online reviews are the
word-of-mouth referrals of
the digital world.
In fact, even when someone does recommend you by word-of-mouth, the first thing someone does is
look you up online.
Online reviews are the word-of-mouth
referrals of the digital world.
In fact even when someone does recommend you by word-of-mouth, the first thing someone does is look you up online.
of customers read online reviews before making a buying decision
of customers say they trust online reviews as much as word of mouth referrals
How Does A Business
Get Good Reviews?
The OLD Way
Most People Do 1 Of These 2 Things
Do Nothing
Cross Your Fingers Happy Customers Decide To Review On Their Own
OR
Manually Ask For Reviews
Train employees to ask every customer to leave a review & HOPE they don't forget
The NEW Way
Leverage
Review Collection
AUTOMATION
to Send Out Review Requests
& Follow up with customers to grow your reviews On Autopilot!
Establish trust
Increase visibility
Improve your business
Why Is Review Automation Important?
Happy customers DON’T
leave reviews unless you ask.
Make it easier for ALL your customers to leave you a review and Increase your reviews on autopilot.
Customers who have a negative experience are
2-3 times more likely to leave a review
than someone with a positive experience.
Good reviews and a lot of them helps your online reputation and helps in building
a strong relationship with Google and your Local Community.
Having good reviews shows Google that you are serious about being in and doing good business.
This also helps in getting good rankings and 1st page placements for your online assets
like your website, video, local Google map, social media and directories.
Start building your collection of raving online reviews today!
If businesses DON’T ask their customers for reviews, they tend to get more bad reviews than good ones.
How To Master the Art of Handling Bad Reviews:
Make Bad Reviews Work in Your Favor
Negative reviews happen to all companies, and they show that you’re human. People don’t trust businesses with only positive reviews. What matters is how you handle and respond to negative reviews. Focus on getting more positive reviews to outweigh the negative ones from customers with unrealistic expectations.
Use negative reviews as an OPPORTUNITY
Negative reviews provide an opportunity to demonstrate your commitment to customer satisfaction. Responding gracefully and addressing concerns can build respect and mitigate further negativity. Ignoring or responding poorly to complaints can perpetuate a negative image.
NEGATIVE REVIEW TIPS:
1. Claim your digital real estate
Claim your directory profiles so if someone leaves an unfavorable review you can respond promptly
2. Build up positive feedback
By establishing a strong and appealing online presence, you can create a “reputation cushion” that minimizes the impact of occasional negative reviews, treating them as minor obstacles rather than significant setbacks.
3. Customers want empathy.
People simply want to be heard. Customers know that a company can’t always fix the problem, but they want to talk about it. Making it easy for your customers to voice their opinion will satisfy many of them and start the healing process.
4. Show customers that their voice matters.
Many customers don’t complain because they believe it won’t make a difference. Show them that your company listens by building an infrastructure that can respond to emails, phone calls and social media posts in a timely fashion.
5. Be thoughtful in all responses.
Part of doing business is understanding that customers will have complaints—successful companies respond quickly to any criticism and offer solutions. Check out any well-run hotel, for instance, and see how they reply to TripAdvisor comments. In my local neighborhood, Whole Foods posts customer comments on a bulletin board outside the checkout lanes, showing management’s response to each one.
6. Turn customers into evangelists.
A complaining customer that becomes a satisfied one can be a booster for your company. The key action is to follow up with that customer after the initial incident to see if their concern was resolved and if they’re still satisfied. Customers are proud when a company actually acts on their concerns and they’ll be sure to tell their friends about it.
7. Be Brief
You don’t want to reveal too much in your response to a negative comment. Social media is a public space, and airing dirty laundry isn’t going to help your business or your customers. Try a simple “We’re sorry you’ve had this experience. Please call our customer service line if you’d like to talk about the specifics of your situation.” encourage the customer to contact you directly to resolve the problem.
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If you have any questions, feel free to contact us at hello@bomboralocal.com